Shipping policy

 
SHIPPING TIME FRAME

Please allow 3-10 business days (excluding federal holidays and weekends) for us to process and ship out the products. Once the products are fulfilled you will receive a email with your tracking number. Although we cannot control how USPS handles our packages during transportation, please contact us ASAP if your products are lost or damaged. You will be offered your order to be shipped out again free of charge or a refund per policy

WRONG ADDRESS/RESHIPPING

Please double-check your shipping address before placing your order.

If your address has been flagged in our system we will reach out to you via email to verify the correct address. If we receive no response within a week will cancel your order.

For orders that have been lost/stolen during transportation, please contact us for further assistance.

Thank you for understanding and helping us keep orders moving smoothly

Please contact us if you have any questions regarding our shipping policy.

With Love,

Olivia Mshana, CEO of ZOnaturals